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FAQ

Most Frequently Asked Questions

This answer is divided to 3 groups:

  1. Stock Order - Minimum quantity is 50 PCS, and can be any style and color and quantity per item. Please note that we will only provide what is available in stock.

  2. Production order - MOQ is 60 pcs per item and min 20 pcs per color - We will manufacture the exact quantity you ordered.

  3. When ordering your own design, the MOQ(minimum order quantity) is 100 pcs per item and min 20 pcs per color

The process takes up to 1 month (less in most cases)

completion date will be negotiate with the customer

Stock orders will be ready in few days followed by an invoice.

Generally, there are 3 methods of shipping, each has its Pros and Cons. Here are the 3 common ways:

1. DHL, UPS etc... - Most suitable for small to medium size orders

Pros- usually arrive in 3-5 day, Door to Door, tracking no.

Cons- getting expensive for large orders quantities.

2. Air Cargo- require a minimum of 45 Kg

Pros- Cheaper than previous option when weight is high, relatively fast (usually arrive within 1 week)

Cons- Arrive at the nearest airport, expensive for large order

3. Sea Cargo- require a minimum of 1 Cubic Meter (about 6 boxes of 25 Kg. can send less than this, but minimum charge is for 1 cubic meter)

Pros- cheapest way to ship large quantities

Cons- Arrives in one month or more.

If you plan to order large quantities, we recommend you to contact one of the many cargo agency available in Thailand, if you need our help we will assist you, without any additional charge.

A: There are several methods you can transfer the money:

1. Bank Transfer, Western Union, Money gram , etc….

(There will be an additional 500THB charge for Bank Transfer)

2. PayPal (4.0% service charge apply for PayPal transaction)

*Bank information and PayPal email is available in “Contact Us” page.

3. Western union

All our items include a basic label with washing instruction and “Made in Thailand”

If customer wants to stitch his own label, he must supply us with the label he wants to attach.

For attaching customer’s labels, we charge as follow:

More than 50 pcs per item – No charge as we stitch the label as part of the production process.

Less than 50 pcs per item – We charge 5 THB per piece.

The charge is due to the fact that we need to send the items from the shop back to the factory to stitch the label again.The charge is intend to cover this cost.

Yes, you can order a sample order. (for international customers only)

A minimum of 10 different items is required.(Can be more)

Sample order will be send by EMS (Express Mail Service)

Payment should made through PayPal (other payments methods are available for normal orders)

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